The Manager please...
Me Seh!
Have you ever called a business place and had a salesperson speak at you as though you are keeping up their time? How about a first visit to a fast-food restaurant and the cashier is unwilling & unwilling to help you with your order. Or perhaps you even made an order only to receive it, it not be what you ordered/ or what you expected and your inquiry to exchange it is taken as hostile and you the customer are cussed out (and out of frustration and because you are Jamaican, you cuss dem back to haha). What about when food products from the night before are leftover and put up in storage and sold to you the following day like its fresh at regular price? Laaad >__<
Ever try asking for a price? Then you probably remember:
That time you were asked to come to the showroom to see the price.
That time you were told to Inbox/ DM for the price.
That time you were asked to "Email us your file to get a quote" (No matter how accurately you can, on the spot, give the pertinent information the file would).
That moment when the salesperson is unaware of the prices of the products.
And there are many many more instances and scenarios >.< Sadly, these stories are so common place and we often tell them as running, "sad" jokes.
Yes man. I strongly believe we have a customer service issue in this country. Most times there is great difficulty to receive decent service at "jump" and people inevitably have to ask for "The Manager please..." and sometimes, unfortunately, even then your service may not improve.
Too often, customer service or "customer care" is reactive. Businesses tend to try to get away with as much as they can until the customer complains, many a time chalking it up to frugality and efficiency. But hey man, it is cheaper to retain an existing customer than to earn a new one.
I think the "corporate", often inattentive mentality of our customer service is left over from times past. It is that antique which is ubiquitous and thus dispensable. When in actuality, customers are why customer facing businesses are able to operate in the first place. Customers pay the bills and should be treated well, made to feel at home; attended to.
Here at the start, wbuttr™ strives to be an agent of change simply by practicing different kata. We hope to show "it has always been this way" does not justify perpetuating poor service and customers can be treated intelligently and respectfully. Too often the legendary and excellent experiences are few and far between and from foreign businesses. We hope to be a part of those local, legendary tales of excellence future customers will have.
Big up to the "people person's paper people"!
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The Popcorn Maker
